Are You Content or Happy with Your Language Service Provider?

From the moment Translations ABC was founded in 1988, our number-one priority has been focusing on our customers. Any competent polyglot can take a document prepared in one language and reproduce it in another (heck, these days, you don’t even technically need a human to get the job done), but our translators are so much more than that.
 

When you work with Translations ABC, you get more than great work—you get a commitment that you’ll be happy with the experience. Not just satisfied, but truly happy with the entire journey, from quoting and consultation to customer service and support to the final translation.

The Human Touch of Translation
 

You’re a human, presumably interacting with other humans with the material you need translated. So why would you let a non-human bridge that gap? Sure, AI and tools like Google Translate can help communicate basic concepts or needs in a pinch, but when it comes to things that truly matter—like business or legal matters—you need the help of another human who understands you, your audience, and the depth and nuance of your translation projects.
 

Translations ABC’s network of linguists comprises professionals who are not merely fluent in different languages, but also hold advanced degrees or certifications in different fields and industries. This means that your project won’t just be technically correct when we’re done with it; it will be tonally and culturally correct—it’ll sound like it was actually written by a human, because it was.
 

At Translations ABC, we work hand in hand with real people, which means we understand the human side of projects, not just the technical scope. We’re empathetic to roadblocks, flexible on shifting deadlines, and quick to adapt when plans change mid-stream. Because we’re not just delivering a product, we’re building a relationship. And that’s what turns one-off projects into long-term partnerships.

Happy vs. Content with Your Translation Agency

The difference between whether it’s better in life to be happy or content is the subject of many debates. At its most basic, the difference comes down to:
 

• Happy is an excitement about something good happening.
• Content is a comfort and satisfaction with where you are.
   

While we’ll stay out of the debate over whether it’s better to be happy or content in life, we want you to be happy with your translation agency. A content customer is likely happy with your work; otherwise, they wouldn’t keep coming back. But a happy customer is genuinely enthusiastic when you get to collaborate on a project, thrilled to give you more work, and pleased to recommend you to their colleagues.
 

We’re committed to customer happiness—our 97% retention rate proves it.

How We Keep Clients Happy

Customer satisfaction is at the core of everything we do. Because of this, customers aren’t only happy, but they value the attitude, reliability, and accessibility we bring to every job. Even more, they appreciate that their project is in the hands of the best translation agency, and even small issues are handled with professionalism, care, and immediacy.
 

Below are just a few of the ways Translation ABC stands apart from other language service providers (LSPs).

Availability
 

As the saying goes, availability is the best ability. We go out of our way to make ourselves accessible to our clients. We’re quick to respond to emails, answer questions, and always willing to set up meetings and phone calls. After all, we’re in the communication business. To effectively communicate your message to your customers, we need to communicate with you.

Consistent dialogue with our customers ensures we’re meeting their needs, avoiding pitfalls, building relationships, and ultimately creating happy customers.

Deadline Driven
 

A key to keeping customers happy is turning projects around on time. There’s no faster way to alienate a client than broken promises and unfulfilled service level agreements (SLAs). When we agree on a deadline, we mean it. Additionally, we understand our clients have urgent needs and require quick turnaround times, so we don’t build in unnecessary buffer time.
 

We do all this and still deliver without sacrificing quality. Whether it’s a week-long, month-long, or ongoing project, rest assured, you’re still getting the same high-caliber translation.

Detail Oriented
 

Accuracy. Cultural sensitivity. Consistency. Desired tone and style. Unlike AI and machine translations that produce a single final output, our translations are living documents that go through several rounds of revision for accuracy and nuance. Every project that comes into Translations ABC receives the same thorough treatment, ensuring quality and client happiness.
 

It’s our commitment to the little things that makes us stand out among a crowded field of LSPs and keeps clients coming back year after year.

Overdeliver
 

Nothing makes clients happier than added value—content is meeting expectations, while happiness is exceeding them. From finishing projects in advance of expected delivery dates to spotting potential errors in source text, to anticipating bottlenecks in advance, we work hard to go above and beyond the service of everyday translation agencies.

Listening
 

We want to get things right the first time, but let’s face it, it’s an unrealistic expectation. While our team may be filled with language and industry experts, they’re not experts on you or your business! This is why we ask questions, request feedback, and take the time to learn from you. When working on a project, we put ourselves in our clients’ place and think about how we can make their experience better.
 

We’re more than translators: we’re teammates. We might make a mistake, but we won’t make it twice. We listen, care, and we’re committed to delivering an exceptional experience.

Translations ABC
 

For nearly 40 years, Translations ABC has delivered premium translation services—including certified translations—covering more than 200 languages with our vast network of 4,000+ professional linguists who are fluent in both source and target languages as well as experts in their field.
 

Translations ABC is a dedicated partner that takes pride in making every customer happy—not content.